Service Quality and Service Gap of Autonomous Driving Group Rapid Transit System
نویسندگان
چکیده
منابع مشابه
Valuing Transit Service Quality Improvements
This article investigates the value transit travelers place on qualitative factors, such as comfort and convenience, and practical ways to incorporate these factors into transport planning and project evaluation. Conventional evaluation practices generally assign the same time value regardless of travel conditions, and so undervalue comfort and convenience impacts. More comprehensive analysis o...
متن کاملInvestigation of the Gap between Patients’ Perceptions and Expectations of Hospital Service Quality
Background: Health care services are costly and complex and provide facilities that significantly affect the economy and quality of life of individuals. In this study, we aimed to determine the gap between patients’ expectations and perceptions of hospital service quality to provide reference data for creating strategies to improve health care quality. Method: In this descriptive cross-secti...
متن کاملTelecommunication Service Gap: Call Center Service Quality Perception and Satisfaction
The call center industry is a relatively new in Bangladesh. Only telecommunications and very few organizations are now providing customer service and support via call centers. Call centers do not exist for the customer to physically interact with, apart from via the telephone. The nature of the service encounter between the call center and customer is predominantly undertaken by using technolog...
متن کاملA Comparison of Service Quality in Teaching and Non-teaching Hospitals: The Gap Analysis
Introduction: Service quality is a judgment that the customer compares his/her expectations by this judgment, with the perception of the received services. The purpose of this study was to compare service quality in teaching hospitals with non-teaching hospitals in Kerman city. Methods: This cross-sectional study has been done on 166 hospitalized patients...
متن کاملLocating a Service Facility and a Rapid Transit Line
1 In this paper we study a facility location problem in the plane in which a single point (facility) 2 and a rapid transit line (highway) are simultaneously located in order to minimize the total travel 3 time of the clients to the facility, using the L1 or Manhattan metric. The rapid transit line is 4 represented by a line segment with fixed length and arbitrary orientation. The highway is an ...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Sustainability
سال: 2020
ISSN: 2071-1050
DOI: 10.3390/su12229412